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Do you have a question about your order with Nina P’itay Canada, or do you want us to help you on another matter? Below you will find our Frequently Asked Questions.

How can I view the shipping status of my order?

If you want to check the status of your shipment, check your confirmation email from your order and look for your tracking number from Canada Post. By doing this you'll be able to view the shipping information in real time.

How do I modify my order?

refer to Returns & Exchanges

How long does the refund process take?

refer to Returns & Exchanges

How long does it take for my purchase to arrive?

refer to Shipping

 What is the time limit to request an order change?

At Nina P’itay Canada we will gladly accept the return of your garment if you so wish, no later than 14 days from the date of receipt. Items must be returned new and unworn. The return amount can only be transferred to the account where the item was purchased.


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